Effective Date: 24/05/2023
The Brew Hop is committed to protecting the privacy and confidentiality of personal information collected from individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Australian Privacy Principles (APP) and the Privacy Act 1988 (Cth).

1. Collection of Personal Information

1.1 Types of Information: We may collect personal information, which includes but is not limited to:
  • Name, address, and contact details (email, phone number)
  • Date of birth and gender
  • Financial information (credit card details, billing address)
  • Information related to your use of our services (purchase history, preferences)
  • Any other information necessary for providing our services
1.2 Collection Methods: We collect personal information in the following ways:
  • Directly from you when you provide it to us (e.g., during registration, subscription, or purchase)
  • Automatically through your use of our website or services (e.g., through cookies or log files)
  • From third parties, with your consent or as permitted by law
1.3 Purpose of Collection: We collect personal information for the following purposes:
  • Providing and improving our services
  • Processing transactions and delivering products
  • Communicating with you regarding your account and inquiries
  • Personalizing and tailoring our services to your preferences
  • Complying with legal obligations

2. Use and Disclosure of Personal Information

2.1 Use of Personal Information: We may use personal information for the following purposes:

  • Providing our services and fulfilling customer requests
  • Managing and administering customer accounts
  • Communicating with customers about our services, promotions, and updates
  • Conducting market research and improving our services
  • Preventing fraud, unauthorized access, or other illegal activities

2.2 Disclosure of Personal Information: We may disclose personal information to:

  • Third-party service providers who assist us in operating our business (e.g., payment processors, shipping providers)
  • Legal and regulatory authorities when required by law or to protect our rights and interests
  • Business partners or acquirers in the event of a merger, acquisition, or sale of assets

3. Data Security and Retention

3.1 Security Measures: We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption and secure transmission of data
  • Restricted access to personal information on a need-to-know basis
  • Regular monitoring and testing of our systems

3.2 Data Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we will securely dispose of it.

4. Access and Control

4.1 Access to Personal Information: You have the right to request access to the personal information we hold about you and to update, correct, or delete such information, subject to applicable legal requirements.

4.2 Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in each communication or by contacting us directly.

5. Cross-Border Data Transfers

5.1 Data Transfers: Personal information collected by us may be transferred and stored in destinations outside of Australia. We will take reasonable steps to ensure that the recipients of such information provide adequate protection in accordance with applicable privacy laws.

6. Privacy Enquiries and Complaints

6.1 Contact Information: If you have any questions, concerns, or complaints regarding our Privacy Policy or our privacy practices, please contact us at:

6.2 Privacy Complaints: If you believe that we have breached your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant authority.

7. Changes to the Privacy Policy

7.1 Policy Updates: We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Please review this Privacy Policy periodically for any changes.

This Privacy Policy is effective as of 24/05/2023